Mike Konrad will be speaking at the SMTA Gulf Coast meeting on Thursday, September 28 at:
1111 Gillingham Lane
Sugarland, TX 77478.
Event begins at 5:30 PM with dinner served at 6:00 PM.
SMT Wars – Lesson Learned from an Electronic Contract Manufacturer and the Customer Who Sued Them
What happens when an electronic contract manufacturer follows their customer’s instructions to the detriment of the product? Product failures, blame, drama, and a really big lawsuit.
This paper will review the trials and tribulations of a contract manufacturer and their customer. Assembly residue-related failures (ECM) contributed to product failures, product recalls, and, ultimately, a multi-million-dollar lawsuit. Misguided “best practice” techniques only made matters worse. This paper will discuss what factors contributed to the “perfect storm” of product failures. Factors that go as far back to original product designs, printed circuit board fabrication, storage and handling, assembly, testing, and coating. While mistakes were made all along the way, product failures could have been avoided with a few simple process changes, adding mere pennies to the cost of each assembly while saving hundreds of thousands of dollars in litigation.
Michael Konrad is an industry expert on the removal of contamination from circuit assemblies. Mike has been part of the electronic assembly cleaning industry for the past thirty-two years. He has designed several automated cleaning and cleanliness testing machines, has published scores of technical articles on the subjects of cleaning and cleanliness quantification and is a member of Editorial Boards for several industry publications. Mike served on the US Navy's EMPF manufacturer's committee and is a featured speaker at industry events and technical workshops worldwide. Mike has served as an Expert Witness in civil litigation matters concerning post-reflow cleanliness assessment and contamination-related failure mechanisms. Mike is the founder of Aqueous Technologies and serves as its President/CTO.
Contact John Ng for more information: